Introduction
At evru, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect when you visit evru.co.uk or place an order with us, how we use it, who we share it with, and what rights you have under UK data protection law. By using our website, you agree to the practices described in this policy. If you have any questions, please contact us.
Who We Are
evru is a UK-based online retailer selling smart gadgets and home tools through our website at evru.co.uk. We are the data controller responsible for your personal information. If you need to get in touch regarding your data, you can reach us by email at hello@evru.co.uk and we will respond within 24 hours.
Placing an Order
When you browse our website and add products to your basket, you are not yet entering into a contract with us. A legally binding contract is formed only when we send you an order confirmation email following successful payment. By placing an order on evru.co.uk, you confirm that you are at least 18 years of age and that all information you provide during checkout — including your name, delivery address and payment details — is accurate and complete. We reserve the right to refuse or cancel any order at our sole discretion, including in cases of pricing errors, stock unavailability or suspected fraudulent activity. If we cancel your order after payment has been taken, we will issue a full refund to your original payment method within 5 working days.
Pricing and Payment
All prices displayed on evru.co.uk are shown in British Pounds Sterling (£) and include VAT where applicable. We reserve the right to change our prices at any time, but price changes will not affect orders that have already been confirmed. In the unlikely event that a product is listed at an incorrect price due to a typographical error or system fault, we reserve the right to cancel the order and issue a full refund, even after an order confirmation has been sent. We accept payment via Visa, Mastercard, PayPal and Apple Pay. All transactions are processed securely using SSL encryption. evru does not store your card details at any point — payment processing is handled entirely by our certified payment partners, Stripe and PayPal.
Delivery
We aim to dispatch all orders within 1 to 2 working days of receiving payment confirmation. Standard delivery within the UK typically takes 2 to 4 working days via Royal Mail or our nominated courier. Express next-day delivery is available for orders placed before 1pm on a working day, subject to an additional delivery charge. Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Delivery timeframes are estimates and may be affected by factors outside our control, such as postal delays or peak periods. Risk of loss and title to products passes to you upon delivery to the address specified at checkout. evru is not liable for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.
Returns and Refunds
We want you to be completely happy with your evru purchase. Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving it without needing to give a reason. As a goodwill gesture, evru extends this to a 30-day returns window from the date of delivery. To be eligible for a return, products must be unused, in their original condition and in their original packaging. To initiate a return, please email us at hello@evru.co.uk with your order number and reason for return and we will guide you through the process. Once we have received and inspected the returned item, we will issue a full refund to your original payment method within 5 working days. Please note that return postage costs are the responsibility of the customer unless the item is faulty or was sent in error.
Faulty or Damaged Items
If you receive a product that is faulty, damaged or not as described, please contact us within 30 days of receiving your order. We will arrange for a replacement to be sent or issue a full refund, including any postage costs incurred. Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms. Under this Act, goods must be of satisfactory quality, fit for purpose and as described. If a product develops a fault within 6 months of purchase, we will treat it as a manufacturing defect unless we can demonstrate otherwise.
Warranty
All products sold on evru.co.uk are covered by a 12-month manufacturer’s warranty against defects in materials or workmanship under normal conditions of use. This warranty does not cover damage caused by misuse, accidental damage, unauthorised modification or normal wear and tear. To make a warranty claim, please contact us at hello@evru.co.uk with your order number, a description of the fault and photographs where possible. This warranty is in addition to and does not affect your statutory rights under UK consumer law.
Limitation of Liability
While we take every care to ensure that the information on our website is accurate and up to date, evru makes no warranties or representations of any kind, express or implied, regarding the completeness or accuracy of the content. To the fullest extent permitted by applicable law, evru shall not be liable for any indirect, incidental, special or consequential loss or damage arising out of or in connection with your use of our website or the products purchased through it. In all cases, our total liability to you shall not exceed the total price paid for the product or products giving rise to the claim.
Intellectual Property
All content on evru.co.uk — including but not limited to product images, text, logos, graphics, page layouts and design — is the intellectual property of evru and is protected by UK and international copyright law. You may not reproduce, distribute, republish or transmit any content from this website without our prior written permission. You are welcome to share links to our pages and products on social media or other platforms, provided it is done in a fair and accurate manner that does not damage the evru brand.
Website Use
You agree to use evru.co.uk only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the website. You must not attempt to gain unauthorised access to any part of our website or its related systems, introduce malicious software, or use automated tools to scrape or harvest data from our pages. We reserve the right to suspend or terminate access to the website for any user who breaches these conditions.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business practices, legal requirements or service offerings. The updated terms will be posted on this page with a revised effective date. Your continued use of evru.co.uk after any changes have been published constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed.
